Terms Of Service

Business Identity

This website is operated by TARA, a Malaysian fragrance brand. Registered in Malaysia - SSM No. 202603110736. Contact concierge@tara-scents.com or WhatsApp +60 11-1534 2883 for order, product, or policy questions.

Using The Website

• You agree to use the website only for lawful personal, gifting, press, retail, or business inquiry purposes.
• You must not misuse forms, submit false customer details, attempt unauthorized access, interfere with checkout, copy protected brand assets, or use the website in a way that damages TARA or other visitors.
• TARA may update, pause, remove, or improve website features without notice where needed for security, stock, launch, or operational reasons.

Product Information

TARA describes scents through notes, mood, storytelling, imagery, and expected use occasions. Fragrance perception is personal and may vary by skin chemistry, climate, storage, and wearer preference. Images, packaging, color, and presentation may be adjusted as production and launch details are finalized.

Pricing And Availability

• Full bottles are listed at RM239 regular price, with the first 100 bottles offered at RM169 while launch allocation lasts.
• The Discovery Pack is listed at RM79 unless otherwise stated.
• Prices are shown in Malaysian Ringgit and may be updated for launches, campaigns, taxes, courier costs, or operational changes.
• An item placed in a form, cart, or checkout flow is not reserved until payment or concierge confirmation is completed.

Orders And Preorders

• A preorder request is an expression of intent until TARA confirms order details, allocation, payment, and delivery information.
• TARA may decline, cancel, or refund an order if stock is unavailable, payment fails, details cannot be verified, suspected misuse occurs, or fulfillment is not possible.
• Customers are responsible for providing accurate name, phone number, email, city, and delivery details.

Payment

Secure checkout may be provided through ToyyibPay or another Malaysian-friendly payment provider. Available methods may include FPX, credit card, DuitNow QR, or other supported channels depending on provider configuration. Manual concierge payment may be arranged at TARA's discretion.

Delivery

Delivery timelines are estimates, not guarantees. TARA is not responsible for delays caused by courier operations, incomplete addresses, failed delivery attempts, weather, public holidays, customs, payment verification, or events outside reasonable control.

Refunds, Returns, And Cancellations

Refunds, returns, exchanges, and cancellations are handled according to the Refund And Return Policy. Because fragrance is a personal-care product, opened, used, sprayed, damaged, or tampered items are generally not accepted for return unless the issue is caused by TARA or the item is defective on arrival.

Intellectual Property

The TARA name, logo, wordmark, scent names, imagery, copy, design direction, product stories, and website content belong to TARA or its licensors. They may not be copied, reused, resold, modified, or presented as another brand without written permission.

Limitation Of Liability

To the fullest extent permitted by Malaysian law, TARA is not liable for indirect, incidental, special, or consequential loss arising from website use, delays, interrupted checkout, subjective scent preference, or misuse of products. Nothing in these terms excludes rights that cannot be excluded under applicable law.

Governing Law

These terms are governed by the laws of Malaysia. Any dispute should first be raised directly with TARA so the house can attempt a practical resolution before formal escalation.